First make sure you are on the latest version. You can download and install the latest version here.
Your license does not cover the latest version? Please use your existing license key here to upgrade for a special price.
KeyCue still doesn't work?
Please try the following:
Restart your computer and test KeyCue again. Working? Great. Otherwise please read further below.
Open System Preferences, select Privacy & Security / "Accessibility" and check whether KeyCue is activated in the list.
To change any settings in this window, you may need to click the lock at the bottom of the window and enter your administrator password. Please use your password and not the fingerprint to do changes. We experienced that the accessibility settings authorised with the fingerprint didn’t do any changes but with password it worked without problems afterwards.
If KeyCue is already checked in the list, first try turning it off and back on.
If this does not help, select KeyCue in the list and click the “-” button to delete the KeyCue entry from the list. Then click the “+” button and select KeyCue from the Applications folder to add it back to the list. KeyCue should re-appear in the list, with the checkbox turned on.
We recommend you to restart your computer afterwards.
If this still does not work, please also look for KeyCue in the Privacy & Security section "Input Monitoring". If KeyCue is listed there, please reactivate like described above.
KeyCue not working in Mail or Safari?
In macOS System Applications from Apple like Mail, Messages, Safari, Finder, ... it is necessary to grant KeyCue access in the Privacy & Security section "Full Disk Access". If KeyCue is listed there, please reactivate like described above.